Potholes and Pitfalls in civil engineering contracts

Potholes and Pitfalls in civil engineering contracts

Potholes… an infrastructure issue that deserves a whole blog to itself! How often during your travels (be it your annual drive down to your favourite holiday spot, or your daily route to work) do you face the inconvenience of roadworks? I think all of us experience this from time to time. It goes on for months, sometimes even years. Finally, the works are completed and we breathe a sigh of relief. No more queues of traffic or uneven road surfaces, no more narrowing down to one lane. Phew! At last. A few weeks down the line…. a POTHOLE!!?? The blame gets shifted around quite a bit between all the parties involved in the contract, but where does the problem really lie?

 

I must admit. This blog title planted a new “anxiety seed” in my brain, and I found myself trying to put on a civil engineer’s shoes (figuratively, not literally).
I follow the progress of numerous infrastructure projects (but not pothole repairs!) in the department that I work in – the Projects Department. Or more affectionately known as the PP office. A few months (usually about 3 months) after a Tender is advertised for a civil engineering contract, we follow up with the relevant contacts in order to obtain the awarded civil engineering company’s details. We then contact the civil engineer and follow the design process, then the tender and construction progress, until the Project is complete. We do not delve too deep into the issues that may be presented during or after the life-cycle of the project, however, we do try to ascertain if or how those problems will affect the time frame of the development.

 

During my research for this topic, and on more than one occasion, education and training seemed to be a major area of concern when looking at civil engineers in the public sector. South Africa’s public sector appears to have very few professionally registered civil engineers and some of the engineers are placed in positions without possessing the required skills and experience. This could lead to errors in proposals when tendering for contracts and can have serious consequences.

 

Numerous failed infrastructure projects throughout South African history must surely be making things a bit more difficult for companies to win civil contracts. I would imagine that quality standards have been raised in order to improve public health and safety. These standards would hopefully be imposed on both engineering and construction firms, as both (among other professionals) are just as important in the quality of the completed project.

 

One example of a failed project is the collapse of the P166 bridge over the N4 in Mpumalanga in 2009. The beams collapsed and blame was shifted between a speeding truck which caused vibrations while travelling under the bridge, to vibrations caused by jackhammers and manufacturing errors. Another concern was the amount paid for the beams – it was substantially lower in comparison to what other engineers said the beams would usually cost. Sub-standard materials constitute a huge issue and can end in disaster.

 

The Foreshore Freeway Bridge in Cape Town is a well-known incomplete road structure. The bridge was designed in the 60s, and in the early 70s construction commenced. Construction was halted in 1977, apparently due to a lack of funding. However, rumour has it that there was an error in calculations during the design phase and that the two ends of the bridge would fail to meet!

By Flickr user Paul Mannix – https://www.flickr.com/photos/paulmannix/552103944, CC by 2.0, https://commons.wikimedia.org/w/index.php?curid=46305687

 

Perhaps one of the most spectacular bridge collapses in the world was that of the Tacoma Narrows Bridge (also nicknamed Galloping Gertie) in the USA, over 76 years ago due to strong winds. The design of the suspension bridge did not allow wind to pass through the sides, causing the bridge to sway and eventually collapse. It only stood for about 4 months after completion before disaster struck. Lessons have been learned and the way in which future suspension bridges are designed, have changed. The parts of the bridge that plunged into Puget Sound have formed a man-made reef, which is protected by the National Register of Historic Places. Click here to see the video, and to see where the bridge got its nickname.

By Barney Elliott; The Camera Shop – Screenshot taken from 16MM Kodachrome motion picture film by Barney Elliott, Fair use, https://en.wikipedia.org/w/index.php?curid=23093518

 

Project failures, such as the ones I have mentioned above, can cast a dark shadow over the industry – an industry which is partly responsible for ensuring that our country’s infrastructure withstands time, utilising taxpayer’s money in a responsible manner. It is critical that we recognise the importance of skilled civil engineers and that employees of the profession look to improve their skills if given the opportunity.

 

Don’t get me wrong, we have some excellent civil engineering structures on our continent. The Maputo / Catembe Bridge, a 680m suspension bridge standing 60m over the water between Maputo and Catembe, is just one example to prove that:

 

Sources:
https://www.businesslive.co.za/fm/features/2017-03-16-cracks-in-the-walls/

http://www.lowvelder.co.za/index.php…news&Itemid=98

https://en.wikipedia.org/wiki/Tacoma_Narrows_Bridge

https://en.wikipedia.org/wiki/Foreshore_Freeway_Bridge

http://journals.co.za/docserver/fulltext/civeng/24/2/civeng_v24_n2_a13.pdf?expires=1493899313&id=id&accname=guest&checksum=2EB4C398FA20074700668F139373D9BDhttp://www.africaranking.com/top-10-longest-bridges-africa/3/

About Bianca Warwick

I had the privilege of joining the Leads 2 Business content team in January 2012. I work in the exciting Projects department, following the progress of construction developments in KwaZulu-Natal and the Free State.

Did you know #DYK – Cost to build Roads

Cost to build Roads

Cost to build Roads

What is a road?

 

A road is a thoroughfare, route, or way on land between two places that has been paved or otherwise improved to allow travel by foot or some form of conveyance, including a motor vehicle, cart, bicycle, or horse) https://en.wikipedia.org/wiki/Road which costs a vast amount of money to build

 

The question “Cost to build Roads” was ignited from Trevor Manual’s speech to CESA (Consulting Engineers South Africa) dated 08 October 2009 (#throwback) where he had mentioned the high cost of building of roads in South Africa.

 

Please Click on link to view the speech: http://www.cesa.co.za/cesaway_presentations/Trevor_Manuel_%20Speech.pdf

Flanders Drive Intersection – Mt Edgecombe:

This is a very difficult question to answer as road construction costs may vary as there are many factors to consider when building a road, please view the list below:

  • Design
  • Amount of environmental mitigation required
  • Terrain
  • Soil Conditions
  • Type of Roads
  • Width of Roads
  • Road Standards
  • Machine and Labour Costs
  • Skill of operators and labours
  • Accommodation
  • Contractors operating cost (such as fuel, labour, interest rates, insurance)
  • Traffic Management
  • Safety Aspects of pedestrians, detours
  • Time available to complete the task
  • Time of the year
  • Construction materials used
  • Availability of materials (shipping material outside the province vs using local materials)

“Road construction techniques are similar throughout the world, you can possibly achieve cost estimates once the main conditioning factors have been identified, by applying figures from similar Road construction projects. For reasons of comparing costs, it is advisable to break down labour and machine costs into different elements. The following breakdown is suggested: Surveying, staking the alignment and clearing right of way; formation of the road; rock blasting; Draining facilities (ditching, culverts); Crushing gravel; Gravelling, grading and compacting; Construction and environment protection works (bridges, retaining structures and soil stabilisation works). The cost of construction; Miscellaneous works (such as transport, delivery and minor earthworks; Projects servicing costs). Once the costs have been calculated for the different elements, unit costs (costs per m, per square m, per piece of construction work) should be developed to facilitate in estimating costs in future road projects and for comparative purposes. http://onlinecivilforum.com/site/index.php/2016/10/27/road-estimate-excel-sheet/

 

What does 1 km of road cost to build in South Africa? Up to R25 million per km according to CSIR (this information is sourced from the link below if you beg to differ please let us know): http://www.answers.com/Q/What_does_1km_of_road_to_build_cost_in_south_africa

 

The question still remains to be answered why are the construction cost of roads still so high and are they paved with “gold”?

 

For your information from OUTA (Organisation undoing Tax abuse): Please see Paper on High Pricing, Collusion and Capture of National Road Construction.

 

Please click to view active (Road) Projects currently on our system:

About Pauline Rainbird

I have been working at L2B since March 2011 and my current position is Deputy Head of Department - Africa. When I am not working I am either riding my bicycle or spending time with my dogs.

L2B Blog: 5 Ingredients in the Constructions of a Road

5 Ingredients in the Constructions of a Road

5 ingredients in the Construction of a Road

Have you ever baked a cake and realised you forgot to add the flour or the baking powder? What tends to happen? Your cake flops or does not rise. Building a road is similar, but a lot more complex. There are so many ‘ingredients’ and important aspects that need to be considered before and during the construction of a road.

The first step to constructing a road would be planning. Your engineer/consultant would come on site and decide what type of road will be built and what materials would be used to construct the road. This will all depend on how much traffic will occupy this road. Even the simplest of roads can take up to months or possibly even years for the planning of the road. The engineer will need to evaluate many factors such as the environmental impact of the road, the availability of materials needed to construct the road, will the road be safe and, the most important factor, the cost of the road. These plans will be written into a final proposal where the consultants will need to evaluate these plans. Meetings will take place with all parties concerned and all the pros and cons will be discussed in vast detail. Without proper planning and careful consideration of all these factors, there is a chance that the foundation will collapse.

Shortly after careful planning and long and tedious meeting’s the plan will either be approved or rejected. We are going to assume that the planning was approved. The next step would be the construction of the actual road.

Ingredients used to construct a road:

 

1. The standard Foundation:

Bulldozers and graders, which are two types of machinery, will be used to flatten the ground surface. This ground layer will make up the bottom layer of our road

(https://commons.wikimedia.org/wiki/File:Afghan_engineers_work_on_a_road_construction_project_in_Panjwa%27i_district_at_Forward_Operating_Base_Shoja_in_Kandahar_province,_Afghanistan,_March_28,_2013_130328-A-PV892-022.jpg)

 

2. Gravel:

The gravel will be added in layers where a roller machine will be used to roll over this surface to ensure that the surface is compact and flattened

https://commons.wikimedia.org/wiki/File:Gravel_small_stones.jpg

 

3. Drainage facilities:

Drainage facilitates play a huge role in ensuring that the road is safe at all times from water backlogs. We are not able to control the weather and for this reason, we need to ensure that the road never gets saturated and water-logged. Firstly it is not safe for drivers on the road and secondly, the road will soon disintegrate and start deteriorating over time. Examples of drainage facilities would be drain and storm water sewers.

https://commons.wikimedia.org/wiki/File:Storm_drain_pipe_(crop).JPG

Once the foundation is complete and compact and has been inspected by the consultant, it is time to pave the road!

4. Asphalt / Bitumen

Asphalt uses an oil based substance called bitumen to make sand and crushed rock stick together like a glue-like substance. The asphalt is heated to +- 300 Degrees Fahrenheit (148,88 Degrees Celsius), where it

will be transported to the site where the construction team will spread the mixture evenly across the smooth gravel service. The mixture is rolled over the gravel surface where it will form a solid layer on the top.

https://commons.wikimedia.org/wiki/File:AF-asphalt-laying-machine.jpg

 

5. Concrete Slabs

The finishing touches will be the concrete slabs that are laid on the side of the roads. Workers will pour liquid concrete into a steel mould called forms. A finishing machine is used to shake these moulds to ensure the mixture is distributed evenly for an even finish. The concrete slabs are laid alongside the road where incisions in the road are made to allow the concrete to expand and contract depending on the temperature, this will ensure that the road does not crack

https://www.google.co.za/search?q=Concrete+Slabs&source=lnms&tbm=isch&sa=X&ved=0ahUKEwi7xaKyytXTAhVCwBQKHZTXCEIQ_AUIBigB&biw=1600&bih=751&dpr=1#tbs=sur:fc&tbm=isch&q=laying+Concrete+Slabs+for+a+road&imgrc=szGP9Kx5Ii-zkM:

 

Every day we take our course of life, may it be a trip to the shop or work and take for granted these roads that we drive on. Most people think they just appeared or are set up overnight by machinery. The planning and work that goes into these roads are far more complex than most can imagine.

 

Sources used:

http://wonderopolis.org/wonder/how-do-you-build-a-road

https://en.wikipedia.org/wiki/Road

 

About Roxanne Mustard

My Name is Roxanne Mustard and I started working at Leads 2 Business in September 2016. My role in the Leads 2 Business team is as a Regional Content researcher in the Projects Department.

L2B Blog: Why Specify?

posted in: General 0

Why Specify?

What does it mean to specify? According to Dictionary.com the definition of “specify” is:

“verb (used with object), specified, specifying”

  1. to mention or name specifically or definitely, state in detail: He did not specify the amount needed
  2. to give a specific character to
  3. to set forth as specification
  4. to name or state as a condition: He specified that he be given my power of attorney
  5. to make a specific mention or statement

In the instance where specify is mentioned in the building and construction industry, we can take it to mean: “state in detail” and that is what is done. Whether you are building a house or a hospital, there are specifications that are required with regards to methods of construction or even material standards. For more on these specifications, take a look at the National Regulator for Compulsory Specifications Act of 2008 (Act No 5 of 2008) (https://www.thedti.gov.za/business_regulation/acts/national_regulator_act.pdf and other helpful websites are http://sans10400.co.za/ and https://www.sabs.co.za/)

Regarding other items to specify in the construction of a building, those could be chosen according to the owner’s choice. For instance, the type of bathroom you are envisioning would depend on the accessories you choose. You can specify the tiles – type, colour, manufacturer, etc:

 

(Photo credit: commons.wikimedia.org)

versus

(Photo credit: pixabay.com)

 

The type of window – wooden, steel, aluminium, etc:

(Photo credit: iha.com)

versus

(Photo credit: iha.com)

 

The shower door – sliding door or not, etc:

(Photo credit: iha.com)

versus

(Photo credit: iha.com)

 

The specific type of bath, toilet, wash basin, etc. Everything depends on what you wish the end result to be and to that end, you can specify to your heart’s content.

 

References:

https://www.thedti.gov.za/business_regulation/acts/national_regulator_act.pdf

http://sans10400.co.za/

https://www.sabs.co.za/

 

If you are interested in becoming one of our subscribers, please visit our website.
To view notes with screenshots on how to use our website, please visit our Wiki site.
To view more articles, please visit our blog.

About Cecile Van Deventer

I joined the L2Q Team in 2006, as a L2Q Support Assistant and have been the HOD since 2010. I supervise L2Q Bills, Daily Tender Bills, Control Lists and Directory.

L2B Blog: What is the importance of appointing an architect?

What is the importance of appointing an architect?

What is the importance of appointing an architect?

What is the importance of appointing an architect?

What is Architecture?

Architecture is the art of building. It satisfies a basic, universal human need for shelter.

An architect is an artist who designs structures to enclose residential, commercial, or public space. Architects work with construction technologies, building materials, topography, contractors, and governmental regulations within a project budget to satisfy their clients’ wants and needs.

To practice architecture means to provide services in connection with the design of buildings and the space within the site surrounding the buildings, that have as their principal purpose human occupancy or use.

Professionally, an architect’s decisions affect public safety, and thus an architect must undergo specialised training consisting of advanced education and a practicum (or internship) for practical experience to earn a license to practice architecture. Practical, technical, and academic requirements for becoming an architect vary.

In the architectural profession, technical and environmental knowledge, design and construction management, and an understanding of business are as important as design. However, design is the driving force throughout the project and beyond. An architect accepts a commission from a client. The commission might involve preparing feasibility reports, building audits, the design of a building or of several buildings, structures, and the spaces among them. The architect participates in developing the requirements the client wants in the building. Throughout the project (planning to occupancy), the architect co-ordinates a design team. Structural, mechanical, and electrical engineers and other specialists, are hired by the client or the architect, who must ensure that the work is co-ordinated to construct the design

General Points

  • Architects are trained to take your brief and can see the big picture.
  • Architects look beyond your immediate requirements to design flexible buildings that will adapt to the changing needs of your business.
  • Architects solve problems creatively
  • When they are involved at the earliest planning stage, they gain more opportunities to understand your business, develop creative solutions, and propose ways to reduce costs.
  • Architects can save you money by maximising your investment.
  • A well-designed building can reduce your bills now and increase its long-term value.
  • Architects can manage your project from site selection to completion.
  • In many building projects, the role of the architect includes co-ordinating a team of specialist consultants such as landscape architects, engineers, quantity surveyors, interior designers, builders and subcontractors.
  • Architects can save you time.
  • By managing and co-ordinating key project elements they allow you to focus on your organisation’s activities.
  • Architects can help your business.
  • They create total environments, interior and exterior, which are pleasing and functional for the people who work and do business within them.

And hopefully, you end up with a building that is considered both beautiful and functional. Some Architects are hired for their creativity and bold designs, which result in buildings and structures that dominate the skyline. See 30 St Marys Street or more commonly known as The Gherkin. These buildings can often become tourist attractions and works of art in themselves. See Park Güell in Barcelona, which was designed by architect Antoni Gaudi.

Unfortunately, like all art; the beauty is in the eye of the beholder. In some cases, buildings can be judged by “The Good, the Bad and the Ugly”. Some buildings with the striking designs are considered eyesores or worse. Worse being “badly” designed. There are stories of highly polished exteriors of buildings setting fire to people and things when the sun hits them at the wrong angle. See Vdara Hotel, Las Vegas:

Or huge skyscrapers, that apparently were designed and subsequently built with no space left for the elevators shafts and the machinery required for them. See the Intempo Skyscraper in Benidorm, Spain with its 47 storeys:

Hiring an architect can save time and money, and allow you access to expertise and creativity, and results in the art that we live in and experience daily. But ensure you hire the good.

“The space within becomes the reality of the building” – Frank Lloyd Wright, Architect

https://en.wikipedia.org/wiki/Architect

http://saia.org.za

http://www.bkia.co.za/for-the-public/why-use-an-architect/

https://en.wikipedia.org/wiki/Park_G%C3%BCell

About Claire Donaldson

I started working at Leads 2 Business in February 2005, and have served as Head of Department of Daily Tenders from 2007 until the present. I oversee both the Daily Tenders South Africa and Africa Departments.

L2B Blog: What makes for great building design?

What makes for great building design?

What makes for great building design… There is a unique mind inside the head of an architect that is magically able to juggle numbers, lines and angles, along with creative possibilities that most of us cannot fathom. Architects have a strong understanding of all building disciplines, including structural, electrical and mechanical.

This takes Smarts. And while simply being smart does not make you a good architect, it does give you a good foundation. You must be able to determine the necessary calculations to make buildings work, understand the properties of the materials you are working with, and create safe and sound structures from start to finish.

A good design should consist of the following characteristics:

1. Sustainable

Sustainable construction considers the complete lifecycle of a building, from the choice of initial materials to demolition and recycling and refers to the use of environmentally preferable practices and solutions in each of the phases.

2. Accessible

What is a good design if it’s only available to some? The concept focuses on enabling people with disabilities, or special needs, or enabling access through the use of assistive technology.

3. Functional

This should be the simplest attribute of good design, but it is often the hardest to achieve.

4. Well Made

Architects don’t make anything. The architects say how well a building is built is limited to a set of instructions they provide. In the end, people that actually build it have little to no actual interaction with the architect. This means the instructions better be good, and just as important, easy to understand.

5. Emotionally Resonant

Every design should be an attempt to stir the senses.

6. Enduring

Buildings need both structural and aesthetic longevity. It’s important to innovate, but you don’t want a design that looks outdated before that last coat of paint dries. The time frame for enduring is uncertain.

7. Socially Beneficial

Whether you like it or not, all architecture is public architecture. Architects have a responsibility to look both within and beyond the walls of buildings to see what they can do to help.

8. Beautiful

Beauty is subjective, right?

9. Ergonomic

Buildings must relate to the scale of the people that inhabit them. Often this idea is lost in the array of 3D computer modelling technologies that architects use these days. Stop and take a step back. Put a person in that model. Even if they’re digital.

10. Affordable

Creating affordable architecture is more difficult. It involves entrepreneurship on the part of the architect. An upfront investment to invent an affordable solution that the masses can afford.

Being an architect is more than just drawing and building. It involves social skills, a knowledge of engineering, math, science, physics and several related topics; dedication and drive; and, most important, the ability to design.

http://www.modative.com

https://en.wikipedia.org

 

If you are interested in becoming one of our subscribers, please visit our website.

To view notes with screenshots on how to use our website, please visit our Wiki site.

To view more articles, please visit our blog.

 

About Nadine Vermeulen

I started working at Leads 2 Business in October 2014 in the Leads 2 Quotes Department. I managed all the Daily Tender Bill Requests and followed up on BoQ's for our Daily Tender Subscribers. In 2017, I was promoted to L2Q Assistant and now work with Bill of Quantities for Contractors. 🙂

L2B Blog: Ways that technology is helping to build the Construction Industry

Ways that technology is helping to build the Construction Industry

Ways that Technology is helping to build the Construction Industry:

As technology continues to progress, it is not hard to see how it spills over into the construction industry. From machinery to apps on your phone and the advances in materials, each has an integral role:

To name a few groundbreaking Construction Projects from all over the world: In 2015, a Chinese company built a 57 story building in 19 days. The Burj Khalifa, the current world’s tallest building at 828m, completed in 2010. In my opinion, one of the most awesome feats of technology: the underwater dining room of the Kihavah Maldives. A house being built by a 3D printer in a record breaking 24 hours. If it was not for technology evolving, these Projects would not be done quickly, or even be possible.

As people, it is in our DNA to be creative, which leads to people continuously developing technology to be bigger, better, smarter and faster. The same applies to the construction industry.

Pre-1904, if you were building a house you would be mixing your concrete by hand. In 1904 Richard Bodlaender patented what we know today as the portable cement mixer, which has since been modified with an engine attachment. 1917 saw the birth of the cement mixing truck, which only reached its full potential in 1957 with the invention of the cement pump, allowing us the capabilities to pour concrete at an incredible rate: this cement pump has micro-evolved since the 50’s. I suppose all methods of mixing concrete are still used today depending on the budget of the project, however, the most effective method would be the use of the truck with a cement pump.

In our lifetime, we have seen “new technology” turned into dinosaurs, like dial-up internet (thank goodness that is gone). We’ve got smartphones, that have come a long way since its brick size predecessor and at the rate we are going, tablets will completely eradicate the entire species of the laptop computer. We have access to apps and websites on our phone, as long as we have a positive credit in our data bundles. Thanks to apps we are able to carry around a set of building plans and specs in the palms of our hands. By adding in a few figures, apps can work out the costs of the project for us. The diary industry (classic quoting system) is slowly eroding as we have our whole world on our phones. Advertising has progressed from newspaper classifieds to flyers/banners to social media (The newspaper is online these days as the world calls for a more paperless society). If you are avoiding social media, you will be left in the dark ages as your online presence is vital to your survival. Which is easier? To Google a phone number from your device or to look for a number in your phone book when you get home later, real world people want real-time answers.

Where does that leave us as South Africans?

We need to move forward, to adapt: Which has more life in it, the river or a pond with no inlet or outlet? To change our marketing strategies, to buy or develop new technology, to be more effective with the little time we have in the day. If we are not developing or inventing our own technology we will always be behind those who do. I think there is plenty of money to be made for those who can think ahead, keep up with technology, invest in development or purchase machinery so we can keep it local and sow into our own economy. Let us not be stuck in our ways, but keep adapting. I’m not saying throw the baby out with the bathwater, but be willing to embrace technology. Most importantly build your online presence.

If you are interested in becoming one of our subscribers, please visit our website.

To view notes with screenshots on how to use our website, please visit our Wiki site.

To view more articles, please visit our blog.

About Eldary Carpenter

I have been with Leads 2 Business for 5 years and absolutely love working for such a dynamic company. I started off as a Content Researcher in the Tenders Department before being promoted to Customer Relations.

L2B Blog: Innovations In Smart Home Technology

posted in: General 0

Innovations In Smart Home Technology

With advancement in technology, scores of cool gadgets are finding their way into more and more homes and changing the way people live. These gadgets are not just fancy, they are providing quick solutions to everyday problems, making our lives so much easier. The simple designs and improved functions reduce human effort and conserve space. I am always interested in new gadgets and gizmos that are being developed, to make our home lives easier and I regularly surf the net looking for cool gadgets.

So, what can we look forward to in 2017?

Here are 5 of the best (in my opinion) that are going to make our homes a little smarter and our lives a little easier…….

1. Best Cookware

Now this is smart – WeMo wireless smart home platform, Belkin’s Crock-Pot is the first smartphone controllable slow cooker. Via the WeMo iOS or Android smartphone app, you can adjust the crock pot’s settings from anywhere, receive reminders, change the cook time, adjust the cooking temperature, use the timer to calculate cook times and process, or even check the status of your dish so you can come home to a perfectly cooked meal. How smart is that? And who wouldn’t like one? Me.. me.. me!

2. Best Refrigerator

Samsung (who else!) Family Hub. 4-door Flex Smart French Door Refrigerator – this connected refrigerator has everything but the kitchen sink. Its large touchscreen on the front door lets you view family member’s schedules, leave notes for each other, order groceries, play music and even watch TV! In addition, the fridge has three cameras inside which take a picture and email it to you every time you close the door. No more guessing or trying to remember if you need to buy more milk! Pricey of course, but this is the most innovative fridge. Ever!

3. Best Smart Garage Door Opener

Searching or reaching for that elusive garage door remote while trying to navigate a dark street at night or around children’s discarded toys or even sometimes your children often proves awkward and dangerous, to say the least. Chamberlain’s garage door opener lets you tap your device’s screen to open or close your garage door. The company is also planning to add geofencing capabilities so it can sense when you are approaching your driveway and automatically open the garage door and then once your car is safely parked inside, to close your garage door. This gadget has been designed to be utilised on most existing garage doors.

4. Smart Lighting

Smart lighting is not new with many designs already having an app component for remote control. Believe it or not, though, a new smart lights system can actually sense when you (and your phone!) are on your way home and will react accordingly by turning the lights on or off, This type of automation is achieved by tying your lighting system into your phone’s geofencing features. Geofencing taps into the phone’s GPS system, in order to alter your lighting system when you’re in the area. If you are always carrying your phone, you may never have to enter into a dark driveway or doorway again, and all happens without programming, scheduling or actually touching any buttons. So smart!

5. Smart Faucet (tap)

This environmentally friendly faucet (tap) saves up to 57 litres per unit, per year. That’s a big smart saving! This innovative technology helps conserve water sources and also conserves energy with its intelligent design. By conserving water and energy, you leave behind a reduced carbon footprint. It can be used easily by everyone, including children, the elderly and the disabled.

There is so much new, interesting, useful and smart technology out there, that I found it hard to keep it to just 5, I just had to add this last one as this is something I would really want…

and…… (drumroll)…….. Smart Robot Vacuum Cleaners

Floor cleaning and vacuuming are now easier with a range of Deebots from Ecovacs, a pioneer in the field of engineering robotic vacuum cleaners. The D77, the latest Deebot is a 3-dimensional cleaning solution that has smart technology to detect and navigate obstacles! It even has the capability to automatically empty its own dustbin (so smart!). It has different modes for cleaning different types of flooring. And the best … even when you are not at home, you can pre-set it to clean your floors with its intelligent time scheduling feature. Smart, so very, very smart.

While most of this smart technology is already available and installed in homes overseas in the USA and UK, we, unfortunately, will have to wait a while longer for it to reach our shores. I am waiting in anticipation…….

Information sourced from the following sites:
http://www.tomsguide.com/us/best-smart-home-gadgets,review-2008.html

Blog

http://www.lifehack.org/articles/technology/20-smart-home-technology-gadgets-that-will-leave-you-spellbound.html

 

If you are interested in becoming one of our subscribers, please visit our website.

To view notes with screenshots on how to use our website, please visit our Wiki site.

To view more articles, please visit our blog.

About Marlaine Andersen

Leads 2 Business Advertising Co-ordinator and Digital Designer

L2B Blog: Can Smart cities save the world?

posted in: General 0

Can Smart cities save the world?

Before we can determine how the world can be saved we need to understand what a smart city is. A smart city should be able to provide a technology framework that enables the citizens, businesses, government and non-government entities to be able to utilise received information and communication. This means a smart city would need a foundation of high-speed connectivity to ensure effective data collection and only once this is in place, would a city be in the position to address any and all challenges to become “smart”.

There are a large number of challenges and obstacles that stand in the way of smart cities becoming a reality in South Africa. Our infrastructure is underdeveloped and ageing and a major challenge would be the lack of skills in the workforce. The lack of this essential workforce is a hindrance to the progress of smart cities nationally. As well as training, tech-savvy people are a necessity, ones that understand and can use IT systems even when under pressure. Regretfully, the development of this required workforce does not happen overnight.

The implied benefits in living in a smart city are numerous but requires that the ‘smart’ is implemented correctly and of course well managed (SA still has a long way to go here) Governments and municipalities would be better managed and improved, for example, network sensors could be placed in the drainage system and any problems would be timeously detected, for example, where blockages are occurring, capability during flooding and also real time information on any trouble spots. More online services would cut down on process cost and time resulting in efficiency. A good example of heading towards “smart” is that you are now able to submit your tax return online (those queues were a nightmare!)….hurry up Home Affairs, you need to get smart too!

All over the world people are going about their daily lives, eating meals, shopping, working in offices, using their mobile phones and travelling, be it to school, work or play. More and more people are flocking to the cities from rural areas and this is why cities are responsible for 80% of global energy consumption, contributing to over half the world’s greenhouse gas emissions and this trend does not seem to be decreasing. If we want to tackle climate change, changing the way we consume energy in cities would be the way to start.

There are 5 key areas emerging for ‘smart’ services that enable a sustainable, low carbon city.
1. Monitoring and managing the “footprint” of the city for decision-makers
2. Connected mobility solutions to enable modal shift, and electric vehicles
3. Distributed and community energy solutions
4. Smarter buildings that are transparent about energy consumption, use and generation
5. Smart energy, water and waste management

It is a scary thought that by 2050, two-thirds of the world’s population will be living in urban areas and even scarier is the fact that Africa’s urban populations are growing at twice the rate of the rest of the world but… it is not all gloom and doom, there is increasing evidence that emissions can decrease while economies continue to grow. The answer is….low-carbon trajectory, which is actually feasible and makes good sense. In the past, growth was the main measure of economic success, but this growth is presenting huge challenges for Governments. More people means increased consumption of valuable resources such as water and energy (we are certainly aware of our current water situation). More people in the cities means that more services are required e.g. firefighters, police, medical care and education and often the services are required before enough taxes are received to cover their costs.

So, instead of measuring physical growth, a city’s success should be measured by its utilisation of resources such as water, energy and others. To be measured further by its ability to maintain a high quality of life for its residents. In other words, cities HAVE to become smarter about how they use existing capacity and resources in order to save the world.

References:
http://www.dfafrica.co.za/press/2016/2016-02-23
https://www.theguardian.com/sustainable-business/blog/smart-cities-energy-consumption
https://www.theguardian.com/environment/2015/sep/08/climate-smart-cities-could-save-the-world-22tn-say-economists
https://hbr.org/2012/10/tech-savvy-cities-are-saving-m

 

If you are interested in becoming one of our subscribers, please visit our website.

To view notes with screenshots on how to use our website, please visit our Wiki site.

To view more articles, please visit our blog.

About Debbie Wessels

I started at Leads 2 Business in April 2008 in the tenders Department and transferred to the Projects Department during the same year. I was appointed Head of Department for Projects from February 2011 to March 2022. April 2022 I started a new adventure as Content Regulator.

How to talk to Clients you don’t have yet

posted in: General 2

How to talk to Clients you don’t have yet

How to Talk to Clients when you don't have any Yet
How to Talk to Clients when you don’t have any Yet

 

I can see people reading the Title a few times and wondering…”What?!”  That is pretty much the response I had, so don’t feel alone.  How do I talk to someone I haven’t got yet? How do I actually get a client? Would they want to talk to me? What would they want to hear?

It’s like being on Pinterest right? Half an hour later you are thinking to yourself ….”Where was I again?”

 

How to talk to Clients you don’t have yet?

 

Anyone you meet could be a prospective client. In trying to have a dialogue with a potential client;  “do unto others…” comes into play. We all know how we would like to be treated if we were considering being a client. Why not use that as a guideline for how you would treat someone who could be a client? Each interaction could be an opportunity to represent or misrepresent your brand.

Some ideas on how to talk to your client:

 

1  Be polite

Be nice. It always pays off. You want your client walking away from the experience feeling like they have been heard.

 

2  Talk like you would in real life, don’t use shoptalk

Not everyone is going to understand the jargon you use within your company or even the industry. Keep it simple. Talk like you would in real life.

 

3  Keep it upbeat and positive

Let the client know that their request, even if it can’t be facilitated right away, is being considered with “I will discuss your request with our team” or “We are working on this issue for you”.

 

4  Research your client (ask Big Brother Google)

With the abundance of resources available these days it isn’t difficult to do a little research on your client. There are plenty of social media networks and websites to look through to gain an understanding of what your client does.

 

5  Make sure that all their questions are answered before you close your conversation

Confirm with your client that their question has been answered and see if there is anything else they are unsure about?

 

6  Be willing to admit to a mistake

Unsympathetic support can lead people away from the brand instead of helping them feel heard.

 

7 Don’t leave your clients wondering

Some issues won’t be solved in one go, which means your client is probably left wondering if the issue is going to be resolved or not. Tell your client you will get back to them within a specific time frame and even if the question has not necessarily been answered, contact your client and update them. Take it one step further and follow up a week after an issue has been resolved to see that everything is still running smoothly. It’s bound to put a smile on your client’s dial.

 

Service delivery is something we love to talk about. But in all honesty, it isn’t always readily delivered. What happens when we receive great service? We talk about it. To our friends, online, social media…… This basically means that if you don’t have a client as yet, you could get one by someone else talking about a great experience they have had with your brand. So how do you talk to clients you don’t have yet? Simple, talk to them just as you would want to be spoken to and keep doing it as a standard.

 

It will be sure to place your front of mind next time the person needs your services.

 

 

 

Sources

http://blog.frontapp.com/2017/01/11/how-to-talk-to-your-customers-in-7-easy-steps/

 

If you are interested in becoming one of our subscribers, please visit our website.

To view notes with screenshots on how to use our website, please visit our Wiki site.

To view more articles, please visit our blog.

About Carmen Barends

Social media adventurer for Leads 2 Business, exploring new frontiers and taking new ground. “Not all those who wander are lost.” JRR Tolkien

1 34 35 36 37 38 39 40 47