Black Friday: Your Ultimate Guide

Black Friday

Two words synonymous with buzzwords like deals, sales, countdown and ads to name a few. Have you already started receiving deal sign-up notifications, some which offer early access and even opportunities to win vouchers? Black Friday officially signals the start of the holiday shopping season globally.

Traditionally the day after Thanksgiving in the USA, Black Friday, falls on the 29th of November 2019 and will no doubt be characterized by the same midnight-alarm-setting, queue-camping, quick grabbing, elbowing and epic statistics like those that came before.

Let’s not forget Black Friday’s equally anticipated partner Cyber Monday; for those of us who prefer using their quick clicking skills over physical queuing stamina. I, myself fall into the record-breaking eCommerce category no matter the day.

Black Friday: Your Ultimate Guide

  1. Research is key: don’t be caught by ‘fake’ specials and don’t lose out on possible bigger savings
  2. Make your list (and check it twice): this will prevent unnecessary purchases while also ensuring you tick off all your items.
  3. Hydrate and Nourish: You need to be in tip-top shape if you want to gain that edge
  4. Plan and Prioritize: optimal route planning will save you time and money.
  5. Budget: remember those oh-so-exciting monthly expenses don’t magically disappear
  6. Bonus: Sign up to all the Black Friday Alert emails
To obtain Black Friday’s ever-elusive specials shoppers will go to (sometimes fatal) extremes as illustrated in Black Friday Death and Injury Count. Use Your Ultimate Black Friday Guide and don’t become a statistic.

Want some visuals? Click below for Black Friday by numbers as published by Black Friday Global.

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About Sasha Anderson

Millennial Mom + wife living the hash-tag life

Tallest Buildings in South Africa

Tall, Taller, Tallest… The 5 tallest buildings in South Africa.

South Africa is one of the most structurally and economically developed nations on the African continent.

Let’s have a look at the top 5 tallest buildings in South Africa.

Interesting Facts:

1. The Leonardo is a 55 Floor mixed-use property development reaching 234m.

Its completion in 2019 has made it South Africa’s tallest building, taking over from the Carlton Centre which was the tallest building since 1973. The development will include street-level shops as well as an above-ground podium, where a swimming pool, restaurant and several other facilities will be located. The tower portion of the development will be built above this 4 level podium. An alternative name for the development was 75 on Maude. However, it will only hold that title for a short duration, as Kenya has plans to build the tallest building in Africa within the next three years.

2. The Carlton Centre is a skyscraper and shopping centre located in downtown Johannesburg and reaches 223m and 50 floors.

The Carlton Centre was designed by the US architectural firm Skidmore, Owings and Merrill. Anglo American Properties began construction in the late 1960s by demolishing the old Carlton Hotel and the closing roads to form a city superblock. Excavations for the Carlton began in January 1967 and took two years to complete. Although occupation of the Centre began in 1971, construction was not finally completed until 1974. The building officially opened in 1973 at a total cost of over R88 million

3. The Ponte City Apartments is a skyscraper in Berea, Johannesburg.

It was built in 1975 and is 173m and 55m, making it the tallest residential skyscraper in Africa. The 55-story building is cylindrical, with an open centre allowing additional light into the apartments. The centre space is known as “the core” and rises above an uneven rock floor. When built, Ponte City was seen as an extremely desirable address due to its views over all of Johannesburg and its surroundings. The neon sign on top of the building is the largest sign in the southern hemisphere and advertised for the Coca-Cola Company prior to 2000. It currently advertises the South African mobile phone company Vodacom.


4. The Marble Towers is a skyscraper in the CBD of Johannesburg.

Built-in 1973 and is 152m and 32 storeys tall. The structure is made out of a mixture of concrete and marble and has an eight-storey parking garage attached. The building was originally known as the Sanlam Centre. It is located on the corner of Jeppe and Von Wielligh Streets.


5. The South African Reserve Bank Building is a 38 storey skyscraper in Pretoria.

It was built in 1988 and is 38 storeys tall. The structure is made of concrete and glass and was the first flush glazed glass tower block in the Southern Hemisphere.





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About Candice Van Aswegen

I started working for Leads 2 Business in May 2012 as an Account Co ordinator and more recently the Deputy Head of Department for the Telesales team. I schedule appointments for the Account Executives with potential clients.

Essential Tips on Pest Control in Construction

posted in: Did You Know, General 0

The best way to treat pests is prevention before construction, rather than managing a problem that arises after your building has been standing a while when prevailing conditions could result in an open invitation to pests. This may pose the threat of them making a home within your building, or neighbouring buildings. The damage that little critters cause, without one even being aware there is a problem, is substantial. Infestations can prove more costly to eradicate than preventative solutions. There are ways and means to avoid the unwanted attention of pests throughout the construction process, but the bottom line is to build pest control into your construction plans as early as possible.

See below for a 4 step strategy for successful pest control.

1. To establish the best pest prevention methods it will be vital to establish the following:
What kinds of pests pose threats in the area of the site and how high risk do they pose (types and numbers)
What routes might pests use to enter the building
How the building is constructed (to avoid high humidity, accumulation of water, or contact between timber and soil)
What materials are being used in construction such as timber and other permeable building materials, opting rather for impermeable materials such as brick, stone, concrete, and steel

2. Assess the risk of pests in the site location:
Monitoring – To assess types and numbers. Monitoring could be in the form of traps, inspections, and sampling or visual counts to assess the patterns of pests in the area. Monitoring can be done continuously through all stages of construction and as a management tool post-construction
Water Sources – What nearby water sources are there such as ponds and lakes which could pose a threat as pests will locate their nests close to water sources.
Grading – If your property is not appropriately levelled or graded, water may pool in areas of the site, attracting termites, mosquitoes, and other pests.

3. Formulate an adequate plan to prevent and manage pests:
The plan should not be an isolated pest control method but rather a combination of a number of control methods based on various factors and the information obtained through the above assessments, together with ongoing monitoring and reports.

Control methods to remove pests include:
Pest trapping
Heat/cold treatment
Physical removal
Pesticide application – a chemical treatment helps to form a protective barrier against later infestations
Control methods to avoid the influx or return of unwanted pests:
Training of construction workers, and the staff who will later occupy the building in the importance of sanitation and pesticide safety. Unhygienic practices and conditions will encourage the inhabitation or re-inhabitation of pests.
Inspection of all building materials that enter the site during construction
Reducing debris and clutter around buildings, the removal of litter and overgrown vegetation, and keeping planting away from the perimeter of the building will all discourage pests from settling
Sealing areas where pests enter the building
Installing traps, pest barriers and repellents
Maintaining clean dining and food storage areas

4. Documenting pest control actions is helpful in the evaluation of the success of your plan:
Record of each pest control method, including pesticide applications
Evidence that non-chemical control methods were considered and implemented where possible, due to the toxicity levels of pesticides.
Recommendations for preventing future pest infestations

Finally, to ensure continued pest prevention and control, it is advisable to work with a pest management professional on a regular basis and to keep your prevention and management plan relevant and current. Why not search the Leads 2 Business Directory for Pest Control and Management service providers?

Hobby Farms
China Preservation Tutorial
Cycreek Pest Control

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Incredible Bridge Structures throughout the World

Researching bridges, who knew it could be this interesting, here are three bridges that caught my attention. A bridge is not just a from of infrastructure for the use of transport, but they turn into historical landmarks within the cities and countries they are built in.

Here are some landmarks:

The longest bridge in the world is known as Danyang – Kunshan Grand Bridge, construction on this bridge started in 2006 and the bridge was opened on 30 June 2011. Employing 10,000 workers, and built at a cost of about $8.5 million. This bridge stretches a length of 165 kilometres over the waters in China, part of the Beijing-Shanghai High-Speed Railway. The bridge averages about 100 feet (31 meters) off the ground. This bridge type is called Viaduct.

The longest bridge in South Africa was built in March 1879, there were no details logged as to how long it took to build the bridge. This bridge is situated the Orange River, connecting the Eastern Cape and Free State, situated just outside the towns. The arched D.H. Steyn Bridge (also known as Hennie Steyn Bridge) is 1,152 km long and 51,5 meter high over water levels. This bridge is not only accessible for vehicles, but also has railway access.

The most visited bridge in South Africa is the Nelson Mandela bridge located in Johannesburg. This bridge took a budget of R102-120 million to build. The construction took place over 42 railway lines without disturbing any traffic, there are no logs as to when the construction actually started, but the bridge was completed in 2003. This bridge ranges in length of 284m and 27m high.

A bridge project that is currently taking place in Africa is known as the Bahir Dar Abay Bridge in Ethiopia.

Visit Leads 2 Business website for more information on bridges under construction in South Africa and Africa.



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Five of the most common reasons why people hate Shopping Malls

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Five of the most common reasons why people hate Shopping Malls


  1. Location – Is very important when deciding where to develop a shopping centre as consumers are drawn to the convenience and do not want to drive for miles to do their shopping and its situation must be in a safe location whereby consumers are safe travelling there. Consumers will avoid areas where there are a lot of vagrants entering malls.
  2. Parking – Not being able to find parking is anyone’s worst nightmare, consumers need to be able to find parking easily and have enough parking spaces allocated for special needs e.g. moms and tots and disabled parking. If security booms are installed they need to be in proper working order and there must be an emergency contact number should there be a problem with the pay machines.
  3. Security – Everyone wants to know they are safe when they are shopping, security in and around the shopping centres is very important, people will not shop in centres where there is ‘high crime’. Installation of good quality cameras throughout the centre and all ATMs are a must as these help police catch criminals and deter criminals. Centres must employ security companies to patrol all areas.
  4. Crowds – People don’t like to shop where there are crowds just hanging around.  Mall Management needs to make sure that the security keeps people moving and that people do not just go to the mall to stand around, as this is generally when crime happens.
  5. Toilets – Ablution facilities should always be kept clean and safe, there should always be security posted near the toilets to ensure customers’ safety. Clean toilets that have good baby changing facilities and disabled toilets are always a drawcard to malls as everyone wants to use clean toilets and hygienic facilities.

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About Cindy Hartley

My name is Cindy Hartley I have been working directly for Victor Terblanche managing his property portfolio since February 2017, I am very passionate about property and enjoy every aspect of property management.

Why Insurance is vital for the Building Industry

Why Insurance is vital for the Building Industry

Did you know that 3% of construction workers sustain a work-related injury each year? – and these stats are just the ones that actually get reported?

In 2015/2016 a total of 43 workers were fatally injured in the construction sector!

You shouldn’t cut corners with any type of insurance but when it comes down to construction insurance, you really can’t afford to make mistakes.

When you have been awarded a contract, before you start on site you need ask yourself the following questions:

  • What if something happens?
  • Do you have enough money to cover for any loss or injury?
  • Will you be able to sustain your business if you have a huge outlay?

Being in the construction industry is a very risky business, it is unpredictable with regards to weather, machinery and the foundation you are working on.

Size doesn’t matter – Some people may think that only large national firms need construction insurance, but even if you are a small company, accidents do occur. Being careless with a blow torch could result in an accidental fire that causes hundreds of thousands of rands damage and you need to be covered.
Larger companies would be able to possibly absorb the loss of income but small companies more than likely need assistance.

If you do not have cover, some customers may not select you to do the work, as it is too much of a risk for them to use your company. They would rather use a company that is covered by insurance. So by being covered may give you more opportunities.

So in closing, if you are not covered for insurance, big or small, get covered!


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Tradesman Saver



About Pauline Rainbird

I have been working at L2B since March 2011 and my current position is Deputy Head of Department - Africa. When I am not working I am either riding my bicycle or spending time with my dogs.

Is Insurance really necessary?

posted in: Did You Know 0

Is Insurance really necessary?

Is Insurance really necessary

The simple and straight forward answer is – Yes.
Some of you may ask why? The answer to this is also pretty simple – Life is unpredictable.

Below are a few examples of some of the basic, if not most important insurance policies you may need in your personal capacity and for construction/business.

Personal Insurance
The 5 basic insurance policies that everyone should have, although not everyone can afford all of the below, it is a good idea to have them, look at it this way – the cost of insurance is relatively cheap well at least far less than the cost of not having it if something goes wrong.

• Health Insurance
• Car Insurance
• Homeowner’s or Renter’s Insurance
• Life Insurance
• Disability Insurance (Long and short term)

Construction Insurance

Uwe Putlitz, CEO of the Joint Building Contracts Committee, says “generally five types of insurable risks generally apply to all construction projects:

Contract Works Insurance (CWI): This deals with the whole works during the construction period including plant and materials, work by specialist contractors, and additional professional fees where damage to the works occurs. Such a policy must be extended to include possible damage to existing buildings during alterations and additions and/or to include adjoining structures;
Supplementary Insurance (SI): Deals with expense or loss caused by events outside the normal control of the parties, including civil commotion, riots, strike action etc. not included in the CWI policy. SI can be obtained from the South African Special Risks Insurance Association (SASRIA) in South Africa, or the Namibian Special Risks Insurance Association (NASRIA) in Namibia. Supplementary to the CWI, SI is not available to the public and needs to be arranged by a broker;
Public Liability Insurance (PLI): Provides indemnity in the event of a death or injury to any person and or accidental loss or physical damage to tangible property;
Removal of Lateral Support Insurance (RLSI): This applies where the execution of the works may cause weakening or damage or interference with the support of land or property on site or adjacent to the site and the consequences thereof; and
Other Insurances (OI): This applies to cover risks in transit of goods imported from overseas specifically for installation in a project.”

The concept of insurance is straightforward but the actual selection of appropriate policies for specific contracts is not.
“That is why it is important to deal only with a broker experienced in construction industry insurance matters: this type of cover is not a do-it-yourself activity and, if dealt with improperly, all claims will be rejected. The insurance must be carefully considered to include and list all identified risks including the location of the works, the type of structure, the method of construction and where existing structures or other site conditions may be at risk,” he explains.

Business Insurance:

From the day anyone starts a business, you are exposed to risks. Before the first employee is hired, a business is at risk. This is why it is so important to have the right insurance policies. A lawsuit or catastrophic event could cripple a small business before it has a chance to get off the ground.
Fortunately, businesses have access to a wide range of insurance types to protect them against these possibilities. Here are some insurance types that a business should have in place as soon as possible.

Professional liability insurance:
Professional liability insurance, also known as errors and omissions (E&O) insurance, covers a business against negligence claims due to harm that results from mistakes or failure to perform.

Property insurance:
Whether a business owns or leases its space, property insurance is a must.

Workers’ compensation insurance:
Once the first employee has been hired, workers’ compensation insurance should be added to a business’s insurance policy.

Home-based businesses:
Many professionals begin their small businesses in their own homes. Unfortunately, homeowner’s policies don’t cover home-based businesses, ask your insurer for additional insurance to cover your equipment and inventory in the event of a problem.

Product liability insurance:
If your business manufactures products for sale on the general market, product liability insurance is a must.

Vehicle insurance:
If company vehicles will be used, those vehicles should be fully insured to protect businesses against liability if an accident should occur.

Business interruption insurance:
If a disaster or catastrophic event does occur, a business’s operations will likely be interrupted.

So to end, you can see how necessary having insurance actually is.
You may not want to pay the monthly instalments but you will grateful you did if something ever happens (let’s hope that nothing that requires a claim happens).

Please ensure that you have enough insurance policies in place to cover any event that could affect the running of your business or your life and make sure you or anyone affected is covered.

For Insurance cover or enquiries please contact:
Brad Hutton


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About Sally Nell

I joined Leads 2 Business in November 2011. I started in the Daily Tenders department and later moved to the Directory Department in May 2014.

10 Things to Remember When Buying Insurance

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10 Things to Remember When Buying Insurance

There are a lot of insurers out there with different policies, and this can make it overwhelming when looking for a policy that suits you and your needs.

1. Research a Reputable Insurance Company:

Protecting you and your family’s assets and financial well-being is something that you depend on your insurance company to do without question. However, you can’t trust your family’s future to just any company without checking it out first. There are hundreds of insurance providers in the market. It’s important to choose one with a proven track records, from reputation in the market (awards and reviews) to customer service to claims history.

Therefore, gather as much information as possible on both good and bad experiences from others: Speak to friends, browse the web, read forums, you would be surprised at how much information is available if you just ask.

2. Shop and Compare:

Thankfully, insurance comparison shopping is not as difficult a task as it once was, as the internet today can be a valuable source of helpful information. You don’t need to physically go from agent to agent or even online from company to company to find the best value on an insurance policy. By using insurance comparison websites, you can obtain a few quote comparisons in order to compare and help you to make a more informed decision. There are many great insurance comparison shopping websites out there for example and others.

3. Discount Advantages:

Insurance needs can be an expensive undertaking especially in today’s economic climate. Therefore, take advantage of possible common discounts that can help you find the best value on an insurance policy. These could include multi-policy discounts, safe driving discounts, home ownership discounts, discounts for safety devices installed, and many more. There may even be hidden discounts not readily seen on a website or that your agent tells you about, however it is worth enquiring about to save on costs and achieve maximum benefit.

4. Cheaper Is Not Always Better:

Cheaper insurance prices can unfortunately also mean lower customer service and claims, not to mention a lower degree of coverage and payout. Always bear in mind that there is sometimes truth in the saying that you often get what you pay for.

5. Ask the Agent for a Best Offer:

If you are using an insurance agent instead of buying directly from an insurance company, he may be giving you what he thinks is a good deal on an insurance policy. However, it doesn’t hurt to ask if you can get a better price or perhaps a more comprehensive coverage package plan. Independent insurance agents often represent many different companies and would have more quotes for comparison than a “captive agent.” A captive agent is one who only represents one company and will only offer you the policy options from the company he represents.

Once given a final price, if that isn’t good enough, tell the agent so. Your agent may be able to go back to the insurance company and ask if a lower rate is available.

6. Your Agent does not make the Final Decision:

Insurance agents, for the most part, give good advice about the policy and coverage options you need. After all, most insurance agents receive insurance licensing and training that makes them qualified to give sound advice. However, there are abundant resources available to you if you feel you need to research your options further. It is best to make the best choice for coverage options now than to be sorry later when you have a claim and are underinsured and do not have the right coverage. Then it is too late to get the right policy.

7. Upgrade Policy at a Later Stage:

There may be occasions when financial restraints prevent you from getting the coverage options you want and or need. Enquire as to whether, once you are more financially steady, if you can upgrade your policy to include a more comprehensive coverage package, just in case this is a viable option for you at a later stage.

8. Tell the Truth:

Did you realize that an insurance company is not legally obligated to honour your policy and pay claims if you knowingly misrepresented the truth on your application? For example, such as lying about how many speeding tickets or accidents you’ve had in the past. Getting a cheaper premium is not worth the risk of the company cancelling your policy or refusing the cover because you misrepresented the truth.

9. Coverage Is Not Always Automatic:

If you buy a new vehicle or add additional structures to your property, they may be automatically covered for a time. However, there can also be a time limit to this coverage. Normally, you have a specific time frame, perhaps 30-days (this could be more or less depending on your company) to contact the insurance company and let them know of your purchase or addition. The same goes with trading in a vehicle for another one. The coverage will transfer to your new vehicle, but only temporarily, unless you notify your insurance company, and sometimes not at all. Ensure you have investigated and understand all possibilities to avoid any unexpected surprises in the ‘fine print’ later down the line.

10. Re-evaluate Your Coverage:

Life changes come to all. When you have a significant life change, such as a major purchase, a move, getting married, getting divorced, having children, etc.; it is likely that this will affect your insurance coverage and you may need to update your coverage. Even if you’ve had no major life events, it is still a good idea to do an annual policy check-up with your insurance agent and make any necessary changes.

Finding the best coverage to protect you and your family from whatever life may throw at you doesn’t have to be a difficult or confusing process. Use all the tools and resources you can find to make finding the right coverage a smoother process.

A little homework and research will go a long way to giving you and your family the peace and security you deserve.


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The Balance



About Liesel Du Preez

My journey with Leads 2 Business started in August 2005 in the Africa Tender Department, where I researched and uploaded Africa Tender Notifications. Once the Africa Tender Department had grown I was then promoted to Customer Relations in the IT Department in January of 2010, assisting subscribers and staff with any problems they may encounter or with any queries they may have.

10 Things Successful People do before Breakfast

posted in: Did You Know 2

10 Things Successful People do before breakfast

There are 86400 seconds in a day, how you use them are critical. The habits you cement on a daily basis create and define the building blocks of who you are. So what differentiates the ordinary from the extraordinary? If you are in the realms of just being comfortable at the bottom, consumed with the day to day humdrum, what should you change it so that success becomes your habit?

Let’s take a look at the common list of things successful people do before breakfast:

1. Wake up early

The dawn always holds the potential for greatness. It is uninterrupted time to focus, it maximises the day and enforces the habit of good sleep to boost productivity, which means a consistent bedtime, something which most of us are guilty of not getting right!

2. Prioritise

Using your mornings to do big-picture thinking helps you prioritise and set a defined trajectory for the day. Equipped with the details of what needs to be achieved you are setting yourself up for a successful and productive day. The important thing is not the paper, GTD app or other software you use, it is the consistency to ensure you do it every day. As you complete tasks, check them off so you know what you have achieved and what is still outstanding.

3. Express gratitude

When I researched this topic I found this fascinating, it did not require too much digging to establish that it’s not just about being thankful or positivity, but also about not being resentful about the things that aren’t perfect. Its often easier to blame a system, poverty or circumstance as a reason for not achieving success. The reality is, it was more about your attitude, determination, and tenacity against the odds. It’s not who you are that holds you back, it’s who you think you are not.

4. Connect

Most of us are exhausted at the end of a day’s activities and it is not uncommon for the time to be hastened away between TV or screen time and dinner preparations. This is why many successful people make connecting with their significant other, part of their morning routine. If sex, can make you smarter, boost your income and burn calories, then it might just be another great way to energise your day. It’s not just limited to being frisky, using the time as a couple to talk about your lives, finances, tasks, and week-long plans all serve to build connection and security. All of which promote success.
The all-important connection with others is not just limited to your spouse. Additionally, there are golden time treasures to be found at the breakfast table with your kids, ask them about their day and find out what is happening in their world – it will make you feel more positive about your parenting efforts too.

5. Network

Networking with others appears almost as an extension to connection and supports the mantra of “When you have a million dollar vision, don’t surround yourself with 1 cent minds.” As human beings, we have a tendency to emulate those around us, so finding innovative minds to spark off of can create the critical element which becomes a catalyst for success.

6. Self-care

Exercise, hydration, and meditation are common threads in the lives of the great. A-Type personalities demand from others as much as they do from themselves, as a result, they find it challenging to disconnect from their mental to-do lists and calm their minds. Exercise and meditation are just two examples of the tools that driven personalities use to help clear their minds, create calm and enhance focus. The benefits of exercise are not exclusive to the physical benefit of a stronger healthier being, it counteracts the effects of high-fat diets, helps to reduce stress and promotes deep sleep! Certainly, a plus if you are getting up early to prioritise your day! Increased hydration boosts your concentration levels, and gives your metabolism a lift.

7. Emotional intelligence

Emotionally Intelligent people are constantly looking for ways in which to add value and contribute to their immediate environment. This skill feeds progressive thinking and stimulates active solutions to unique challenges. Interestingly this quality helps them to inspire others to be successful too.

8. Read

Whether expanding your own knowledge base or aligning yourself with the events of the world from a newspaper. This empowering habit augments your own intelligence and of course, quickens your mind with the task of how it can change the world in all the headlines!

9. Personal Passion Project

Fervor and joy add a certain zing to your day and when you are truly passionate about anything it automatically translates into more enthusiasm and energy. So what are the essentials of identifying this kind of project? A passion Project will be bigger than you – it will extend beyond your own interests, agenda or need for recognition it will push you beyond the call of duty and will be driven by self-motivation in the face of adversity. The secret to this is that it carries passion into their profession. In the words of TD Jakes, “It is your passion that empowers you to be able to do the thing you were created to do!”

10. Make their bed

It amused me immensely that this was something that most successful people do! It may seem mundane and not something that can necessarily cause you to get more work done,  but interestingly this “keystone habit” can spark a chain reaction that helps the formation of other good habits.

I hope that some of these inspire you to greatness. When I read through this list, it is energising, but it does have me wondering what time successful wake up in order to get a task list as long as this done – every single day!

Wishing you every success! Out of curiousity let me know in the comments below how many of these you check the boxes on or is there anything else you believe contributes to success?


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About Taryn Duckham

I am a lover of marketing, customer centricity and the art of influence. Being able to effect this through analysis, content and front end design is part of my work, my great love of creatively solving problems that reach across as many parts of Leads 2 Business as I can.

10 Steps to Customer Service

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10 Steps to Customer Service

I think it would be safe to say that great customer service is the key to any successful business.

When was the last time you received a complaint about customer service? Do you think there is a chance that your customer service might not be up to par?
Looking at the next 10 steps to customer service might just be what your company needs to go from average customer service to impeccable customer service.

1. Communication is key!!

Now that is a statement that I can get behind.
How will you or your staff be able to give your customer impeccable customer service if you cannot communicate with them properly?
Communication has a lot to do with how you well you listen to your customer. It is quite simple actually. When your customer has a complaint listen to them and decide from there what your best way forward will be.
Nothing irritates a customer more than an employee that does not feel the need to listen to them. By listening to your customer you will be able to establish a much clearer line of communication.

2. Know what your customer wants

This is quite simple. If you truly believe in customer service you’ll know that if you listen to the finer details of what your customer is saying, you can figure out what they actually want and need before they have to say it out loud.
Now that will definitely impress anybody and is sure to get you some recommendations and compliments.

3. Make them feel at home

Don’t you just love it when you walk into a store and you instantly feel at home?
Why not do the same for your customers?
Instead of teaching your staff a text book greeting or response to customers teach them that each customer is different. Get to know your customer.
Make them feel comfortable by going the extra mile even if it is with something as simple as helping them carry a bag or asking if they need any extra assistance.

4. Respect

Treating your customer with respect can be the difference between getting return business from them and never seeing them again.
We all want to feel respected when visiting other establishments and even in our own. It is imperative to remember that you cannot expect your customers to respect you, your employees or your business if you cannot show then respect first.

5. Happy & Helpful

Whether you’re greeting a customer or assisting with a problem, always try your best to be as helpful and friendly as possible.
When a customer is faced by an employee who looks like they would rather be anywhere but there it makes them feel that they would also rather not be there.
So remember always smile and go the extra mile wherever and whenever possible.

6. Never delay your response

If your customer approaches you with a problem do your best to resolve it as quickly as you can. Get all the information you can and might need to resolve the problem as best you can.

The quicker the problem is resolved the better the outcome for yourself and the customer.

7. Keep to your word

There is nothing more disappointing than visiting your favourite outlet to discover that the service is no longer as great as it used to be.
It is imperative to deliver the same service at all times, never over promise and under deliver

8. Be more skilled

If you’re going to be selling a product or service, make sure you know all there is to know about it.
If you have all the knowledge there is on that specific product or service you will be able to answer all your clients’ questions and also help them make a better informed decision.

9. Everyone is equal

Treating all your customers the same sends a great message. People like visiting establishments where they know that they will be treated in the same warm and friendly manner as the previous person.

10. You can make a mistake

You are human just like any other person you will make mistakes.
The way you handle those mistakes is what is important. Instead of ignoring the problem or saying that it was not you, try admitting to it. You customer will be more at ease with you once you admitted your mistake and apologized for it.



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About Genevieve Smith

Genevieve Smith, I have been working at Leads 2 Business for just over a year now. I work in the Johannesburg office as an account coordinator.

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