“If someone from the 1500’s came to us now and looked at what technology has enabled us to do, they’d think we were superhuman.” – Kenji Huang
For most of us switching on the computer, sending an email from our phones and using a GPS are part of our everyday lives but for millions around the world these tasks can seem foreign and difficult to grasp. Many people feel confused and wish they knew more, but struggle to understand technical lingo.
One of these individuals is my Dad, a 58 year old who has dismissed technology ever since I can remember, I regularly describe him as “technologically challenged”, meaning that finding the “ON” button on most electronics is difficult for him.
If I put myself in my Dad’s shoes (and thus the shoes of many others like him) and imagine what it must be like. I realise that there are also many things about technology that are foreign to me. To others who have more knowledge and wider access to tech I might also be considered “technologically challenged”.
Here are some “technologically challenged” scenarios I came across:
- ‘A woman called the help desk with a problem with her printer. The tech asked her if she was “running it under Windows.” The woman then responded, “No, my desk is next to the door. But that is a good point. The man sitting in the cubicle next to me is under a window, and his is working fine.”’
- ‘Tech Support: “Ok Bob, let’s press the control and escape keys at the same time. That brings up a task list in the middle of the screen. Now type the letter ‘P’ to bring up the Program Manager.” Customer: “I don’t have a ‘P’.” Tech Support: “On your keyboard, Bob.” Customer: “What do you mean?” Tech Support: “‘P’ on your keyboard, Bob.” Customer: “I’m not going to do that!”’
Some may ask, “how on earth scenarios like that still happen in 2014?”.
Many older people or those starting businesses are choosing today for the first time to use computers and the internet. They have realised it’s less expensive and easier to ‘keep in touch’ via email and social media and that technology can be used to keep abreast of current affairs, grow businesses, open communication channels and make everyday tasks quicker. Many new users may be defined as “technologically challenged” but this is only the start to becoming technologically capable.
So, where do you start? How can you use technology to expand your business while keeping abreast of events? And how do you find technical support that can speak to you in a way that makes sense and is helpful whether you rate yourself as a tech geek, technologically challenged or anything in between?
How about starting with a company whose ‘ethos is that of service excellence, customer relations and providing solutions to an evolving construction Industry’?